Virgin river casino craft show 201911/17/2023 This place can kiss all of the money they would have made from me goodbye. I called on Monday and still no word by Friday with no one in the office (of course). I have tried to call their mythical "accounting" office, but nobody ever answers and nobody ever calls me back. She said that was possible, so we stayed at the hotel, only to find out that I had been charged for the cancelled room AND FOR ANOTHER ROOM. ![]() ![]() They told me that they could not refund my money so I asked her if she could just regain the room I had cancelled. I was charged for the room right away, so I called reservations to have them reinstate the room, since I realized I was paying for the room anyway (I thought the kids could at least go bowling or something). I cancelled, but then realized that the hotel has a 48 hour cancellation policy though I had booked the room the day before. MSHotelManager, Guest Relations Manager at Virgin River Hotel & Casino, responded to this review Responded JanuThank you Kevin for your review and I would like to sincerely apologize for your negative experience. I had second thoughts about the need to book the room, since we just live an hour and 1/2 away. I booked a room last Saturday because my family and I were heading out to Valley of Fire.
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